Help and Feedback

Help explains each part of the bot inside Discord, and Feedback is how a member reaches your staff or the people who run Asbern. Both are doors on the menu, for everyone.

Help

/menu › General › Help and /menu › Other › Help open the same Help: one topic for each part of the bot, over two pages — General, Gaming, Community, Pokémon and Profile, then Stats, Money, Homelab and Admin (the Pokémon adventure is free in every server). Each topic says what is on that part of the menu and what its buttons do, and every topic page is the same height.

Feedback

/menu › Other › Feedback sends a note and asks two things: who it is for, and what it is about — Something is broken, An idea, Billing or Something else.

• This server's staff — it waits in your admins' inbox until one of them marks it answered. Only this server's admins can read it.
• The bot's owner — it goes privately to the people who run Asbern, with your name, the server it came from and when you sent it.

Your notes to this server's staff are listed on the same screen with where each one is — Unread, Resolved or Removed — and Revoke takes one back. A note to the bot's owner is not listed there, because it was sent as a private message. Each member can send five notes a day, at least a minute apart.

For Admins

The staff inbox is Feedback, under /menu › Other › Admin › Engagement, on its second page. It opens on the notes nobody has answered yet, and can show the resolved ones or everything, deleted ones included. Resolve marks a note answered and moves it behind the unread ones; Delete erases what the member wrote for good, keeping only its number and who deleted it. Nothing in the inbox is posted to a channel.

What it Costs

Nothing. Asbern is free: every feature on this page is included in every server, and no card is needed.

Related

• Getting Started — adding the bot and what it sets up by itself.
• The Admin Console — where every setting lives.
• Community — every community feature on one page.